So, one of our officers was in a public centre and all the senior level staff ignored people who had come for urgent service. But this staff who was not a senior staff noticed visitors were not being attended to while those meant to attend to them were just gisting.
This staff who we nominate to be promoted to manager took it upon herself to get someone to see us.
We were impressed and gave her a cash transfer of 2k to encourage her and inspire others. We noticed that others immediately started behaving better. Maybe next time will be there time.